AI Customer Support Ticket Resolver
Automates customer support by classifying tickets, analyzing content, generating, and sending AI-powered responses to customer email addresses.
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This project leverages large language models and AI agents to fully automate customer support ticket resolution. It intelligently processes incoming customer queries, detecting urgency and classifying request types to understand the core issue. The system then generates a helpful, AI-powered response, which is automatically sent to the customer's email address and logged into a Google Sheet for comprehensive record-keeping, all managed through a simple Streamlit web interface and the MCP Inspector Tool.
Características Principales
- AI-powered issue understanding and response generation
- Automated email responses to customers
- 0 GitHub stars
- Simple Streamlit web interface for ticket registration and management
- Automatic classification of ticket intent and urgency
- Automatic logging of tickets and interactions to Google Sheets
Casos de Uso
- Efficiently handling and processing incoming customer queries
- Automating initial customer support responses
- Centralizing and logging support interactions for record-keeping and analysis
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