What is Omicall MCP Server?

Omicall MCP Server provides over 80 API tools to integrate OMICall and OMICRM services, enhancing call center, ticket, and multi-channel communication functions for businesses.

How can I get started with Omicall MCP Server?

You can quickly start by running 'npx omicall-mcp' and configure it for various platforms like Claude Code, Claude Desktop, Cursor, Windsurf, or VS Code using the provided JSON configurations.

What call center management features does Omicall offer?

It provides robust call center tools including call history search, evaluation, click-to-call, and comprehensive management of extensions, hotlines, IVRs, and ring groups.

Which communication channels can I integrate with Omicall?

Omicall supports integrated multi-channel communication with popular platforms like Zalo OA, Zalo Personal, Facebook Chat, Facebook Post, Telegram, and LiveTalk, enabling unified customer interaction.

Does Omicall include any AI capabilities?

Yes, Omicall features AI tools such as Text-to-Speech with four Vietnamese voices and the ability to register webhooks for Speech-to-Text (STT) services, enhancing customer interactions.

Omicall

Name: Omicall
Author: VIHATTeam

byVIHATTeam

•

Desarrollo de API

Gestión de Redes Sociales

Herramientas de Colaboración

Provides a comprehensive server offering over 80 API tools for integrating OMICall and OMICRM services across various business functions.

Omicall

byVIHATTeam

•

Desarrollo de API

Gestión de Redes Sociales

Herramientas de Colaboración

Provides a comprehensive server offering over 80 API tools for integrating OMICall and OMICRM services across various business functions.

OMICall is a Multi-Channel Platform (MCP) server designed to facilitate robust integration with OMICall and OMICRM APIs. It offers an extensive suite of over 80 tools categorized into 9 distinct groups: Authentication, Call Center management, Ticket handling, Multi-Channel communication (covering platforms like Zalo, Facebook, Telegram, and LiveTalk), Agent administration, Notifications, Webhook integration, Auto Call capabilities, and AI functionalities such as Text-to-Speech. This server streamlines the development process by providing a unified interface for complex operations and includes automatic service package gating to ensure module availability.

Características Principales

01Integrated multi-channel communication for Zalo, Facebook, Telegram, and LiveTalk

02Full-featured Ticket management with CRUD operations, status updates, and evaluations

034 GitHub stars

04Comprehensive suite of 80+ API tools across 9 functional groups

05AI capabilities including Text-to-Speech with Vietnamese voices and STT webhook registration

06Robust Call Center management including call history, extensions, hotlines, and IVRs

Casos de Uso

01Managing and optimizing call center operations, agent activities, and customer interactions

02Automating customer service and support workflows across multiple communication channels

03Integrating OMICall and OMICRM functionalities into custom applications and platforms