Integrates OTRS with the Model Context Protocol to enable AI assistants to manage tickets and configuration items.
OTRS is an MCP server that facilitates integration between OTRS (Open Ticket Request System) and AI assistants through standardized Model Context Protocol (MCP) interfaces. It allows AI assistants to create, search, and manage OTRS tickets and configuration items (CMDB), enhancing automated ticket management and system administration. The server supports session management, configurable default values, Docker containerization, and SSL/TLS.