OTRS

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OTRS is an MCP server that facilitates integration between OTRS (Open Ticket Request System) and AI assistants through standardized Model Context Protocol (MCP) interfaces. It allows AI assistants to create, search, and manage OTRS tickets and configuration items (CMDB), enhancing automated ticket management and system administration. The server supports session management, configurable default values, Docker containerization, and SSL/TLS.

Características Principales

• Manage OTRS configuration items (CMDB)
• Session management and authentication
• Configurable default values for tickets
• Docker containerization support
• SSL/TLS support with certificate verification options
• Create, read, update, and search OTRS tickets
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Casos de Uso

• Enabling AI-driven search and retrieval of OTRS ticket information
• Integrating OTRS with Model Context Protocol compatible platforms
• Automating ticket creation and updates through AI assistants