ServiceDesk Plus

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The ServiceDesk Plus MCP server provides a powerful integration layer for ServiceDesk Plus On-Premise, enabling automated and centralized management of an organization's IT infrastructure. It features extensive capabilities for ticket management, comprehensive CMDB (Configuration Management Database), and robust administration of users, assets, and system settings. This tool empowers IT teams to streamline operations, track compliance, manage asset lifecycles, automate procurement, and integrate with AI for enhanced efficiency and control over their IT services.

Características Principales

• Extensive Admin and User Management (sites, user groups, users, technicians, permissions, departments, locations, system settings)
• Full CMDB Support (Configuration Items, Asset, Software License, Contract, Purchase Order, and Vendor Management)
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• High Performance with Async/await and robust error handling
• Real-time data synchronization with ServiceDesk Plus API
• Comprehensive Ticket Management (creation, updates, search, comments, attachments)

Casos de Uso

• Automate software license tracking and compliance, as well as managing vendor contracts and purchase orders.
• Streamline IT infrastructure management by creating and updating configuration items, assets, and related data.
• Enhance administrative control over IT operations, including user provisioning, group permissions, and system configurations.