How does this skill identify expansion opportunities?

It compares actual usage data from product analytics against plan entitlements in your CRM to find accounts nearing or exceeding their limits.

What expansion dimensions are tracked?

It tracks usage vs. entitlement, unused products, tier-based upsell potential, cross-sell opportunities, and seat expansion metrics.

Can I filter opportunities by specific segments?

Yes, you can define the scope by account segment (Enterprise, SMB), geographic region, or specific renewal cohorts.

What data sources are required for this skill?

The skill works best when connected to both a CRM and product analytics tools, though it can provide insights using only CRM data with a note on data limitations.

Does it provide actionable advice for CX teams?

Yes, for every identified opportunity, the skill generates a suggested action such as direct outreach, pilot programs, or inclusion in a QBR.

Customer Expansion Opportunities

Name: Customer Expansion Opportunities
Author: propane-ai

bypropane-ai

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Analíticas y Monitorización

Identifies revenue growth opportunities by analyzing customer usage data against plan entitlements and product adoption.

The Expansion Opportunities skill empowers Customer Success and Sales teams to proactively identify upsell and cross-sell potential within their existing customer base. By integrating with CRM and product analytics tools, it surfaces accounts that are approaching seat limits, exceeding usage quotas, or underutilizing purchased features. The skill ranks opportunities by priority and ARR, providing structured lists with clear signals and suggested actions to help CX professionals focus their outreach on the highest-value expansion plays.

Características Principales

01Account Segmentation and Prioritization

021 GitHub stars

03Usage vs. Entitlement Gap Analysis

04Automated Opportunity Reporting with Priority Ranking

05Seat Count and Feature Adoption Tracking

06Cross-sell and Upsell Signal Identification

Casos de Uso

01Identifying customers exceeding API or storage limits for immediate upsell outreach.

02Preparing for Quarterly Business Reviews (QBRs) by surfacing unused products and features.

03Finding enterprise accounts with low seat counts relative to department size for expansion.

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add propane-ai/kits expansion-opportunities

For use in Claude.ai and ChatGPT

Download Skill