Customer Interview
Plans and scripts customer discovery interviews grounded in The Mom Test to uncover authentic user behaviors without bias.
The Customer Interview skill empowers product managers, founders, and researchers to design rigorous, non-leading customer discovery conversations based on Rob Fitzpatrick's The Mom Test. By focusing questions on past, verifiable actions rather than hypothetical promises or feature pitches, this skill ensures you capture genuine pain points instead of polite validation. It generates complete interview plans, targeted scripts with staged digging probes, tailored retention and churn inverted question flows, and standardized live note-taking templates ready for research synthesis.
Características Principales
01Mom Test methodology enforcement focusing strictly on past behaviors
02Inverted question scripting tailored for retention, churn, and win-back calls
03Assumption-first interview planning targeting your riskiest product hypotheses
04Time-budgeted conversation guides equipped with structured digging probes
056 GitHub stars
06Verbatim note-taking templates for seamless downstream research synthesis
Casos de Uso
01Planning and scripting problem discovery interviews before building new product features
02Testing high-risk business and product assumptions without biasing interview participants
03Investigating user churn to understand the exact moment engagement dropped and what filled the gap