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This skill transforms Claude into a Customer Success Strategist capable of architecting end-to-end retention systems for SaaS and subscription-based businesses. It provides specialized logic for building health scoring models, proactive onboarding sequences, and early warning systems to identify at-risk accounts before they lapse. By leveraging industry benchmarks and behavioral data, the skill helps teams implement actionable intervention playbooks and standardized metrics dashboards to stabilize their customer base and optimize net revenue retention.
