How does the expansion scorer work?

It analyzes license utilization, feature adoption depth, and departmental whitespace to estimate potential revenue growth and prioritize outreach effort.

Can I customize the health scoring weights?

Yes, the framework allows for calibration of weights across usage, engagement, support, and relationship dimensions to match your specific product's success signals.

What customer segments are supported?

The skill includes configurable thresholds specifically designed for Enterprise, Mid-Market, and SMB customer segments to ensure accurate benchmarking.

Does this skill require external API integrations?

No, the included Python tools operate deterministically using local JSON input files and standard libraries, requiring no external APIs or machine learning models.

Customer Success Manager

Name: Customer Success Manager
Author: borghei

byborghei

•

Analíticas y Monitorización

Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS metrics.

This skill empowers SaaS teams to manage customer portfolios through data-driven health scoring, churn risk analysis, and expansion mapping. It utilizes deterministic Python scripts to evaluate usage, engagement, support, and relationship signals, providing actionable insights without the need for complex ML infrastructure. Whether preparing for Quarterly Business Reviews (QBRs) or identifying accounts at risk, this skill provides the frameworks and tools necessary to drive Net Revenue Retention (NRR) and proactively manage customer lifecycles through segment-aware benchmarking.

Características Principales

01Weighted churn risk analysis using behavioral signals and commercial factors.

0250 GitHub stars

03Ready-to-use templates for QBRs, Success Plans, and Executive Business Reviews.

04Multi-dimensional health scoring with segment-aware benchmarking for Enterprise, Mid-Market, and SMB.

05Period-over-period trend analysis to detect improving or declining account trajectories.

06Expansion opportunity identification through adoption depth and whitespace mapping.

Casos de Uso

01Standardizing intervention playbooks for at-risk accounts based on deterministic risk tiers.

02Identifying high-priority expansion opportunities within healthy accounts to drive upsell revenue.

03Automating customer health audits and risk detection before Quarterly Business Reviews.

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add borghei/claude-skills customer-success-manager

For use in Claude.ai and ChatGPT

Download Skill