Can it help with Post-Incident Reviews (PIR)?

Absolutely. The skill tracks the entire incident timeline, identifies contributing factors, and helps generate a comprehensive PIR document including root cause analysis and follow-up action items.

Does it manage communication during an outage?

Yes, it coordinates internal status updates, executive notifications, and customer-facing communication based on the defined severity level and response SLA.

What triggers the incident-triage skill?

The skill is triggered by phrases such as 'production incident', 'system is down', 'outage', 'critical issue', or specific severity markers like 'P0' and 'SEV1'.

How does this skill help determine incident severity?

It uses a standardized criteria set to evaluate customer impact, revenue loss, data integrity, and the availability of workarounds to assign a level from SEV1 (Critical) to SEV4 (Low).

Incident Triage & Response

Name: Incident Triage & Response
Author: jmagly

byjmagly

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Analíticas y Monitorización

Provides rapid incident classification, severity assessment, and automated response coordination for system outages and production issues.

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The Incident Triage skill empowers Claude to act as an automated incident commander, guiding teams through critical production issues by standardizing severity levels and response flows. It streamlines the high-pressure process of managing system downtime by automating incident record creation, defining clear escalation paths, and ensuring consistent communication across stakeholders. By following a structured response framework, it helps engineering teams minimize Mean Time to Resolution (MTTR) and ensures thorough documentation for post-incident reviews.

Características Principales

Standardized incident record generation and timeline tracking
67 GitHub stars
Automated severity classification (SEV1-SEV4) based on business impact
Automated communication templates for stakeholders and status pages
Post-incident review (PIR) and root cause analysis facilitation
Role-based team assembly and on-call escalation coordination

Casos de Uso

Managing high-priority production outages and service degradations
Standardizing incident documentation and audit trails for SRE teams
Coordinating cross-functional response teams during security breaches

Acerca de

Características Principales

Standardized incident record generation and timeline tracking
67 GitHub stars
Automated severity classification (SEV1-SEV4) based on business impact
Automated communication templates for stakeholders and status pages
Post-incident review (PIR) and root cause analysis facilitation
Role-based team assembly and on-call escalation coordination

Casos de Uso

Managing high-priority production outages and service degradations
Standardizing incident documentation and audit trails for SRE teams
Coordinating cross-functional response teams during security breaches