Does this skill support time tracking for billing?

Yes, you can create log entries with the type TIME_ENTRY to record work duration directly within the NinjaOne ticket.

Can I link tickets to specific devices?

Yes, the skill allows you to include a deviceId when creating or updating tickets, providing immediate access to device context and alerts.

Can Claude help me escalate tickets?

Absolutely. You can use Claude to review ticket age and priority, then trigger updates to reassign the ticket or elevate the priority level based on SLA targets.

What ticket statuses are supported?

It supports all standard NinjaOne statuses including OPEN, IN_PROGRESS, WAITING, ON_HOLD, RESOLVED, and CLOSED.

NinjaOne Ticket Management

Name: NinjaOne Ticket Management
Author: wyre-technology

bywyre-technology

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Herramientas de Colaboración

Manages IT service desk operations by creating, updating, and searching NinjaOne tickets directly through Claude.

The NinjaOne Ticket Management skill enables MSP professionals to handle the entire ticketing lifecycle within Claude Code. It provides a direct interface to NinjaOne's built-in ticketing system, allowing users to create tickets from alerts, update statuses, and log technical work without switching applications. By linking tickets to specific devices and organizations, it ensures that technicians have full context for every issue. This skill is essential for streamlining service desk workflows, maintaining accurate work logs for billing, and ensuring SLA compliance through efficient escalation and status management.

Características Principales

01Standardized workflow support for escalations, resolutions, and alert-to-ticket conversion.

02Comprehensive search capabilities to find tickets by technician, client, or priority.

03Seamless device integration to link tickets with specific RMM-managed assets.

04Complete ticket CRUD operations including creation, updates, and status management.

05Detailed log entry management for internal comments, status changes, and time tracking.

062 GitHub stars

Casos de Uso

01Logging billable time and technical notes immediately after resolving a remote support session.

02Converting a critical server disk space alert into a high-priority ticket with device context.

03Searching for and reviewing the ticket history of a specific client to identify recurring hardware failures.

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add wyre-technology/msp-claude-plugins tickets

For use in Claude.ai and ChatGPT

Download Skill