Can I filter feedback for a specific account?

Yes, you can filter feedback by account name or ID, as well as by account type (Customer, Prospect, or Churned) and specific date ranges.

Does this skill require a Pendo subscription?

Yes, it requires a Pendo connector and access to a Pendo subscription ID, which it can help you resolve using the list_all_applications tool.

How does the semantic search feature work?

Instead of looking for exact word matches, the skill uses semantic similarity to find feedback related to a concept. For example, searching for 'performance' will find feedback about latency or slow loading.

What data does the Pendo Feedback Analysis skill analyze?

It analyzes feedback items, product enhancement requests, pain points, and customer sentiment stored within your Pendo subscription using AI clustering and semantic search.

What kind of risk signals can this skill identify?

The skill specifically filters for and surfaces feedback flagged with high-priority alerts such as Churn Risk, High Frustration, and Blocker to Sale.

Pendo Feedback Analysis

Name: Pendo Feedback Analysis
Author: pendo-io

bypendo-io

0•

Analíticas y Monitorización

Analyzes customer feedback trends and sentiment using Pendo to surface actionable product insights and churn risks.

The Pendo Feedback Analysis skill empowers product teams to transform raw customer feedback into strategic intelligence directly within Claude. By orchestrating Pendo's AI-driven feedback tools, it automatically clusters feedback into themes, identifies critical pain points, and surfaces urgent frustration signals like churn risks or blockers. Whether you are conducting a deep dive into specific features or monitoring overall Voice of the Customer (VoC) trends, this skill provides a structured report with supporting evidence and actionable recommendations to drive data-informed product decisions.

Características Principales

01Early warning detection for churn risks, high frustration, and sales blockers

02Semantic search capabilities for conceptual topic matching beyond exact keywords

030 GitHub stars

04Detailed reporting with feedback breakdowns by account, type, and timeframe

05Automated extraction of actionable insights with supporting customer quotes

06AI-powered feedback topic clustering and theme discovery

Casos de Uso

01Generating comprehensive Voice of the Customer (VoC) reports for product leadership

02Prioritizing the product roadmap based on clustered feature requests and competitor mentions

03Identifying at-risk accounts by surfacing high-frustration feedback and pain points

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add pendo-io/claude-pendo-plugin feedback-analysis

For use in Claude.ai and ChatGPT

Características Principales

01Early warning detection for churn risks, high frustration, and sales blockers

02Semantic search capabilities for conceptual topic matching beyond exact keywords

030 GitHub stars

04Detailed reporting with feedback breakdowns by account, type, and timeframe

05Automated extraction of actionable insights with supporting customer quotes

06AI-powered feedback topic clustering and theme discovery

Casos de Uso

01Generating comprehensive Voice of the Customer (VoC) reports for product leadership

02Prioritizing the product roadmap based on clustered feature requests and competitor mentions

03Identifying at-risk accounts by surfacing high-frustration feedback and pain points