Returns & Reverse Logistics Expert
Manages the full product return lifecycle, from RMA authorization and condition grading to fraud detection and disposition routing.
This skill provides codified expertise for handling complex reverse logistics workflows within retail and e-commerce environments. It equips Claude with senior-level knowledge on Return Merchandise Authorization (RMA), multi-grade product inspection protocols, and economic-based disposition decision trees—including restocking, refurbishment, and liquidation. It is particularly valuable for teams building or optimizing Order Management Systems (OMS) and Warehouse Management Systems (WMS), offering specific guidance on balancing margin protection against customer satisfaction while identifying fraudulent patterns like wardrobing or serial returning.