Returns & Reverse Logistics Expert
Manages the full product return lifecycle, from RMA authorization and condition grading to fraud detection and supplier recovery.
This skill transforms Claude into a senior Returns Operations Manager with over 15 years of experience in e-commerce and retail. It provides a standardized framework for managing the entire reverse logistics pipeline, including Return Merchandise Authorization (RMA), physical inspection and grading (Grades A-D), and disposal path optimization. It offers deep expertise in balancing customer satisfaction with profit protection by identifying fraud patterns, managing warranty claims, and optimizing Supplier Recovery (RTV) workflows. Use this skill to draft robust return policies, analyze serial returner behavior, or calculate the economic feasibility of refurbishment versus liquidation.