How does it handle ticket priority and SLA levels?

It uses Syncro's standard priority levels (Low, Medium, High, Urgent) to help prioritize tasks and ensure response times align with SLA targets.

Can I search for tickets assigned specifically to me?

Yes, the skill includes search patterns to filter tickets by the assigned technician, customer ID, or specific ticket statuses like 'New' or 'In Progress'.

Does it support Syncro's automated timer functionality?

Absolutely. You can start, stop, and check the status of ticket timers to ensure all work is accurately recorded for billing purposes.

Can I add billable items directly to a ticket through Claude?

Yes, the skill allows you to add line items with specific product IDs, quantities, and prices to a ticket for seamless invoicing once work is complete.

Can this skill handle private notes versus public comments?

Yes, it supports both public comments visible to customers and hidden internal notes for technician documentation and internal communication.

Syncro MSP Ticket Management

Name: Syncro MSP Ticket Management
Author: wyre-technology

bywyre-technology

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Productividad y Flujo de Trabajo

Manages the complete lifecycle of Syncro MSP service tickets, including creation, status updates, and automated time tracking.

This skill empowers Claude to interact directly with the Syncro MSP ticketing system, enabling technicians to streamline service delivery and desk operations. It handles complex ticket workflows such as status transitions, priority assignments, and detailed search queries, while also managing critical business logic like timer operations and internal documentation. By automating routine ticket maintenance and ensuring accurate time entry, it helps Managed Service Providers (MSPs) maintain high SLA standards, improve billing accuracy, and reduce administrative overhead for service desk teams.

Características Principales

012 GitHub stars

02Full CRUD operations for Syncro service tickets and comments

03Smart ticket searching by customer, status, or keyword queries

04Integrated timer management for accurate technician time tracking

05Standardized status transition workflows and priority mapping

06Automated billing support through ticket line item creation

Casos de Uso

01Creating and triaging new incoming support requests for specific customers

02Managing active timers and converting work duration into billable line items

03Updating ticket statuses and adding internal notes during troubleshooting sessions

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add wyre-technology/msp-claude-plugins tickets

For use in Claude.ai and ChatGPT

Download Skill