3CX FAQs

Question 1

What 3CX functionalities can I manage using this integration?

Accepted Answer

You can manage users and extensions, monitor real-time calls and history, search the 3CX phonebook, oversee call queues and ring groups, configure call forwarding profiles, and perform various system administration tasks.

Question 2

What are the prerequisites for using the 3CX MCP Server?

Accepted Answer

You need Node.js 20 or later, a 3CX V20+ instance (hosted or self-hosted), and a 3CX Enterprise (ENT/AI) or Enterprise Plus (ENT+) license with XAPI access enabled.

Question 3

Is a specific 3CX API role required for full functionality?

Accepted Answer

Yes, for full access, including call history and certain reporting tools, the 3CX API client ID must be configured with the 'System Owner' role, not 'System Administrator'.

Question 4

What is the 3CX MCP Server?

Accepted Answer

The 3CX MCP Server is an integration that connects Claude (via Model Context Protocol) directly to your 3CX Phone System (V20+). It enables comprehensive AI-powered management of your VoIP communications and system administration.

Question 5

How do I install and configure this integration?

Accepted Answer

Installation involves cloning the GitHub repository, installing Node.js dependencies, and building the project. Configuration requires setting your 3CX FQDN, port, client ID, and API secret in an environment file or directly within your Claude Desktop/Code settings.

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