Desk FAQs

Question 1

What is Desk and how does it help AI agents?

Accepted Answer

Desk is an MCP (Model Context Protocol) server that exposes the *entire* Zoho Desk API (706 endpoints across 130 categories) through 3 context-efficient tools. It enables AI agents to interact with Zoho Desk seamlessly for automation without overloading their context.

Question 2

How does Desk manage such a large number of API endpoints efficiently?

Accepted Answer

Instead of registering one tool per endpoint, Desk uses a 'search-then-call' pattern. AI agents first use `list_categories` to discover API areas, then `search_endpoints` to find specific APIs by keyword/category, and finally `call_api` to execute them, optimizing context.

Question 3

What Zoho Desk functionalities can be automated or accessed using Desk?

Accepted Answer

Desk provides full access to all 706 Zoho Desk API endpoints across 130 categories. This allows AI agents to automate a wide range of tasks related to managing tickets, contacts, agents, knowledge base articles, reports, organization settings, and much more.

Question 4

Does Desk support different Zoho Desk data centers or regions?

Accepted Answer

Yes, Desk is designed to support all Zoho Desk API domains. You can configure it to use specific data centers like `desk.zoho.eu`, `desk.zoho.in`, `desk.zoho.com.au`, or `desk.zoho.jp` by setting the `ZOHO_DESK_DOMAIN` environment variable.

Question 5

What are the technical requirements to set up and use Desk?

Accepted Answer

To use Desk, you need Bun v1.3+ installed, a Zoho Desk account with API access, and a valid Zoho OAuth token (`ZOHO_OAUTH_TOKEN`) along with your Zoho Desk organization ID (`ZOHO_ORG_ID`) for authentication.

Desk

Desk

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