ServiceNow FAQs

Question 1

What is the ServiceNow MCP Server?

Accepted Answer

The ServiceNow MCP (Model Context Protocol) Server is an independent tool that integrates ServiceNow instances with Claude Code. It allows developers and administrators to manage and automate various ServiceNow tasks using natural language prompts within the Claude Code environment.

Question 2

What key features does it offer for ServiceNow management?

Accepted Answer

It provides comprehensive features including full CRUD operations on any ServiceNow table, specialized management for incidents and stories, creation and modification of UI Actions and Business Rules, and capabilities for exploring table schemas directly through Claude Code.

Question 3

How do I use this tool with Claude Code?

Accepted Answer

After installing dependencies and configuring your ServiceNow credentials in a .env file, you add the server to the Claude Code CLI. This enables you to interact with your ServiceNow instance by asking Claude natural language questions or commands, like 'create an incident' or 'list UI Actions'.

Question 4

Is this tool officially supported by ServiceNow?

Accepted Answer

No, this is an independent, community-developed project. It is not developed, endorsed, or supported by ServiceNow, Inc. Users should exercise caution, ensure compliance with their organization's policies, and test thoroughly in non-production environments.

Question 5

Can I manage development artifacts like UI Actions and Business Rules?

Accepted Answer

Yes, the tool allows you to create, read, update, and manage UI Actions and Business Rules. This significantly streamlines configuration and development tasks within your ServiceNow instance by enabling direct control via Claude Code prompts.

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