Zammad

概要

Zammad is a Model Context Protocol (MCP) server designed to bridge the gap between AI assistants and the Zammad helpdesk system. It provides a standardized interface for AI models to programmatically manage tickets, access user and organization data, and retrieve system information. By offering a comprehensive set of tools, resources, and pre-configured prompts, Zammad-MCP empowers AI assistants to automate tasks, draft responses, analyze customer interactions, and enhance the efficiency of customer support operations.

主な機能

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• Comprehensive Ticket Management (create, update, search, add articles, manage tags)
• Direct Zammad Data Access via Resources (tickets, users, organizations)
• System Information Retrieval (groups, states, priorities, statistics)
• Pre-configured Prompts for Common Tasks (e.g., analyze ticket, draft response, escalation summary)
• User and Organization Data Access (search, retrieve details)

ユースケース

• Automate searching and retrieving open tickets for AI analysis.
• Allow AI assistants to create new support tickets based on customer input.
• Enable AI-driven updates and responses to existing customer support tickets.