概要
This skill provides a structured framework for evaluating customer health by integrating product usage, sentiment, and commercial signals into a cohesive scoring system. It enables account managers and RevOps teams to define multi-dimensional signal libraries, establish weighted thresholds for different customer segments, and map scores to automated remediation plays. By aligning leadership on health definitions and review cadences, this skill helps teams identify churn risks early and formalize expansion opportunities within their existing CRM workflows.
