Can it handle Slack-specific formatting?

Absolutely. It defaults to Slack mrkdwn, including specific rules for bolding, italics, strikethroughs, and inline code snippets.

What kind of tone does the 'Nick's voice' persona use?

It uses a direct, conversational, and technically precise tone that avoids corporate filler, em-dashes, and performative enthusiasm in favor of genuine engagement.

How does this skill ensure technical accuracy in replies?

The skill automatically invokes a 'customer-researcher' sub-agent that searches your codebase, docs, and SDKs to verify facts before any draft is written.

Does this skill work for multi-person threads?

Yes, it is designed to read full thread trajectories, identify distinct questions from different users, and apply appropriate @mentions in the final draft.

Customer Reply Assistant

Name: Customer Reply Assistant
Author: birdcar

bybirdcar

0•

コラボレーションツール

Drafts authentic, research-backed customer and teammate responses using a specific, non-corporate persona and Slack-optimized formatting.

The Customer Reply skill streamlines technical communication by combining deep codebase research with a highly specific persona known as 'Nick's voice.' Unlike generic AI responses, this skill follows strict stylistic constraints—such as avoiding em-dashes and corporate jargon—to ensure messages sound human, direct, and technically precise. It utilizes a dedicated research sub-agent to verify facts against your local documentation and code before drafting, ensuring every response is both helpful and accurate while maintaining a consistent conversational tone.

主な機能

01Intelligent triage that handles multi-person threads and identifies conversation trajectories

020 GitHub stars

03Automated codebase research via specialized sub-agents for technical accuracy

04Clipboard delivery workflow with temporary file buffering for reliability

05Optimized Slack mrkdwn formatting with inline quoting and @mentions

06Persona-driven drafting that eliminates generic AI 'corporate-speak'

ユースケース

01Drafting internal updates for teammates that require cross-referencing documentation

02Responding to complex technical support inquiries on Slack or GitHub

03Managing developer success threads where technical precision and casual warmth are required

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add birdcar/claude-plugins customer-reply

For use in Claude.ai and ChatGPT

Download Skill