Can this skill route feedback to specific teams?

Yes, it includes framework rules for routing critical insights to product, engineering, or executive sponsors based on urgency and theme.

How does it help with customer health scores?

It enriches traditional quantitative metrics with qualitative insights, providing a more nuanced understanding of account health and churn risk.

Does it support advocacy programs?

Absolutely, it can highlight positive sentiment to identify candidates for customer advocacy and reference programs.

What sources can this skill ingest?

It works with NPS/CSAT data, support tickets, call notes, community threads, and surveys to provide a holistic view of customer sentiment.

What is the Sentiment Feedback Loop skill?

It is a specialized capability for Claude Code that automates the collection and processing of qualitative customer feedback to improve business workflows.

Customer Sentiment Feedback Loop

Name: Customer Sentiment Feedback Loop
Author: gtmagents

bygtmagents

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分析と監視

Automates the collection and analysis of qualitative customer feedback to drive actionable insights and improve success playbooks.

概要

The Sentiment Feedback Loop skill provides a structured framework for Claude to ingest qualitative data from NPS surveys, support tickets, and call notes. It enables automated sentiment analysis, theme tagging, and urgent feedback routing to help Customer Success teams enrich health scores and prioritize product updates based on the Voice of the Customer (VoC). This skill bridges the gap between raw feedback and executive-level reporting, ensuring that customer sentiment is directly linked to product and CS actions.

主な機能

Closed-loop tracking for customer follow-up and action logs
Automated thematic tagging and sentiment taxonomy application
29 GitHub stars
Critical feedback routing for immediate escalation
Voice of Customer (VoC) summary generation for leadership
Multi-source intake from NPS, tickets, and community threads

ユースケース

Generating weekly Voice-of-Customer digests for executive updates
Enriching customer health scores with qualitative sentiment data
Prioritizing product roadmaps based on customer urgency and sentiment trends

概要

主な機能

Closed-loop tracking for customer follow-up and action logs
Automated thematic tagging and sentiment taxonomy application
29 GitHub stars
Critical feedback routing for immediate escalation
Voice of Customer (VoC) summary generation for leadership
Multi-source intake from NPS, tickets, and community threads

ユースケース

Generating weekly Voice-of-Customer digests for executive updates
Enriching customer health scores with qualitative sentiment data
Prioritizing product roadmaps based on customer urgency and sentiment trends