概要
The Freshservice Manager skill provides a comprehensive interface for interacting with Freshservice ITSM environments using natural language. It enables teams to streamline helpdesk workflows by managing tickets across multiple workspaces, looking up agent details, and handling service request approvals. Its standout feature is the ability to generate narrative-style daily and weekly summaries that analyze team metrics, ticket trends, and individual performance, making it an essential tool for IT managers and support leads looking to maintain high-level visibility without leaving their terminal.
