Does it support multiple Freshservice workspaces?

Yes, it is configured to handle multiple workspace IDs including Technology, Employee Support, Business Services, and more.

Can I approve service requests directly through this skill?

While you can view pending approvals and their details, the Freshservice API currently requires users to complete the actual approval step via the web UI or email reply.

Can I search for tickets using specific criteria?

Yes, the skill supports query syntax for fields such as status, priority, agent ID, and creation date to find specific subsets of tickets.

How are the narrative summaries generated?

The skill uses specialized scripts to aggregate ticket data, convert UTC timestamps to local time, and present a readable 1-minute summary of the day's or week's highlights.

Freshservice Helpdesk Manager

Name: Freshservice Helpdesk Manager
Author: krishagel

bykrishagel

0•

生産性とワークフロー

Automates Freshservice ticket management, team performance reporting, and helpdesk operations directly within Claude Code.

The Freshservice Manager skill provides a comprehensive interface for interacting with Freshservice ITSM environments using natural language. It enables teams to streamline helpdesk workflows by managing tickets across multiple workspaces, looking up agent details, and handling service request approvals. Its standout feature is the ability to generate narrative-style daily and weekly summaries that analyze team metrics, ticket trends, and individual performance, making it an essential tool for IT managers and support leads looking to maintain high-level visibility without leaving their terminal.

主な機能

010 GitHub stars

02Full ticket lifecycle management including creation, updates, and status tracking.

03Intelligent agent lookup and automated ticket assignment workflows.

04Categorization engine that auto-detects issues like security alerts or hardware repairs.

05Advanced ticket searching and filtering across multiple organizational workspaces.

06Narrative-style daily and weekly performance summaries with trend analysis.

ユースケース

01Quickly reassigning tickets to specific technicians using natural language names.

02Monitoring and reviewing pending service request approvals across different departments.

03Generating a narrative summary of tech team activity and ticket volume for stakeholders.

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add krishagel/geoffrey freshservice-manager

For use in Claude.ai and ChatGPT

Download Skill