How does it handle transaction issues?

The skill utilizes tools like search_vaults and get_transactions to fetch real-time data, allowing support staff to provide factual updates on deposit or redemption status.

Does it support tone consistency?

Absolutely. It provides specific guidelines to ensure all communications are professional, empathetic, and free of unnecessary technical jargon.

What is the Lagoon Customer Support skill?

It is a specialized tool for Claude Code that helps internal support teams draft consistent, accurate, and professional responses to user inquiries regarding the Lagoon protocol.

Can this skill help with technical escalations?

Yes, it includes a defined escalation framework that categorizes issues into Immediate, Standard, or Scheduled based on severity and transaction value.

Lagoon Customer Support

Name: Lagoon Customer Support
Author: hopperlabsxyz

byhopperlabsxyz

生産性とワークフロー

Standardizes and automates professional customer support responses for the Lagoon protocol internal support team.

概要

Lagoon Customer Support is a specialized skill designed to empower internal teams with consistent, empathetic, and data-driven communication tools. By leveraging real-time vault data and transaction history, it helps support staff draft precise responses to complex inquiries regarding deposits, redemptions, and protocol performance. The skill streamlines the support workflow by providing a structured response framework and clear escalation protocols, ensuring that users receive high-quality, professional assistance while maintaining Lagoon's brand voice and safety standards.

主な機能

0 GitHub stars
Structured response framework including acknowledgment, solution, and next steps
Category-specific troubleshooting for DeFi-related user inquiries
Standardized escalation procedures for security and high-value issues
Real-time integration with vault data and transaction history tools
Tone-matching guidelines to ensure professional and empathetic communication

ユースケース

Explaining vault performance metrics and risk levels to protocol users
Drafting precise responses to pending deposits or redemption failures
Managing high-priority security escalations according to internal timelines

概要

主な機能

0 GitHub stars
Structured response framework including acknowledgment, solution, and next steps
Category-specific troubleshooting for DeFi-related user inquiries
Standardized escalation procedures for security and high-value issues
Real-time integration with vault data and transaction history tools
Tone-matching guidelines to ensure professional and empathetic communication

ユースケース

Explaining vault performance metrics and risk levels to protocol users
Drafting precise responses to pending deposits or redemption failures
Managing high-priority security escalations according to internal timelines