What is the Member Experience skill for Claude Code?

It is a specialized capability that provides Claude with domain-specific knowledge and templates for managing community lifecycles, focusing on member onboarding, retention, and satisfaction.

What is the CARE framework included in this skill?

CARE stands for Connect, Assist, Recognize, and Empower—a foundational philosophy used to ensure every community interaction is meaningful and member-centric.

Can I use this skill to reduce community churn?

Yes, it includes a database of churn warning signs, retention tactics, and automated win-back campaign templates to re-engage inactive members.

Does it include tools for measuring community health?

Yes, the skill provides frameworks for NPS surveys, sentiment analysis, and success metrics like DAU/MAU ratios and onboarding completion rates.

How does this skill help with new member onboarding?

It uses the 'First 15 Minutes' framework to prioritize immediate value and connection, offering checklists and message templates to ensure members feel welcome and engaged right away.

Member Experience

Name: Member Experience
Author: chekos

bychekos

コラボレーションツール

Designs and optimizes end-to-end community journeys from initial onboarding and retention to feedback collection and advocacy.

概要

The Member Experience skill provides Claude with domain-specific frameworks for building and managing thriving communities. It offers structured guidance on the 'First 15 Minutes' of onboarding, comprehensive journey mapping from discovery to advocacy, and proactive retention strategies to minimize churn. Whether you are automating welcome messages, designing NPS surveys, or creating personalized re-engagement campaigns, this skill helps transform casual visitors into passionate community advocates through intentional design and data-driven engagement.

主な機能

Advanced member segmentation models based on engagement levels and influence
Automated touchpoint sequences for retention and inactive member win-back campaigns
High-impact onboarding frameworks designed for the critical first 15 minutes
Comprehensive member journey mapping templates for every stage of participation
0 GitHub stars
Standardized NPS and feedback collection tools with response frameworks

ユースケース

Designing and analyzing community sentiment through structured feedback loops
Building automated onboarding workflows for Slack, Discord, or custom community platforms
Developing proactive re-engagement strategies for members showing signs of churn

概要

主な機能

Advanced member segmentation models based on engagement levels and influence
Automated touchpoint sequences for retention and inactive member win-back campaigns
High-impact onboarding frameworks designed for the critical first 15 minutes
Comprehensive member journey mapping templates for every stage of participation
0 GitHub stars
Standardized NPS and feedback collection tools with response frameworks

ユースケース

Designing and analyzing community sentiment through structured feedback loops
Building automated onboarding workflows for Slack, Discord, or custom community platforms
Developing proactive re-engagement strategies for members showing signs of churn