Does it support adding context when reassigning emails?

Yes, the skill follows handoff best practices that encourage creating a post with markdown to explain why a thread is being reassigned and what actions are required.

Can I use this to see who is currently assigned to a conversation?

Yes, the skill allows you to list conversations filtered by specific assignees or view unassigned threads within a specific team ID.

What is the recommended escalation path within this skill?

The skill outlines a pattern of summarizing the situation, stating what has been attempted, and clearly defining the needs before assigning the thread to a lead, department head, or leadership.

How does this skill help with Missive team management?

It provides standardized commands and a decision framework for assigning conversations to the right team members based on their specific expertise, relationship to the contact, and current availability.

Can I check my own unclosed assignments?

Yes, the skill includes specific operations to list open conversations assigned to your specific user ID, helping you monitor your personal workload.

Missive Team Assignment

Name: Missive Team Assignment
Author: jjeremycai

byjjeremycai

0•

コラボレーションツール

Manages conversation ownership and team delegation within Missive to ensure clear accountability and efficient routing.

The Missive Team Assignment skill empowers Claude to intelligently manage conversation workflows within the Missive platform. It provides a structured framework for assigning threads to specific users or teams based on expertise, availability, and relationship history. By automating the retrieval of team and user lists and applying context-aware handoff practices, this skill ensures that every email or message has a clear owner, reducing response times and improving team collaboration through standardized escalation and monitoring patterns.

主な機能

01Apply context-rich conversation handoffs using markdown posts

02Implement structured escalation patterns for sensitive or complex issues

03List organization teams and users to identify available assignees

04Monitor unassigned threads and team workloads via API queries

05Route conversations based on functional expertise or account ownership

060 GitHub stars

ユースケース

01Managing workload distribution by monitoring unassigned conversations in shared inboxes

02Escalating frustrated customer threads to senior leadership with full context

03Automatically delegating technical support tickets to the engineering team

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add jjeremycai/claudekit missive-team-assignment

For use in Claude.ai and ChatGPT

Download Skill