Can I use this for training human moderators?

Yes, the skill generates moderator guides, sample responses, and decision trees specifically designed for training staff, vendors, or ambassadors.

How does this skill help with community safety?

It provides standardized frameworks for creating moderation policies, enforcement rules, and escalation paths to ensure communities remain safe and well-managed.

What is included in the escalation ladder?

The escalation ladder defines specific protocols for when and how to involve legal, security, PR, or executive leadership during a crisis.

Does it support regional moderation considerations?

Yes, the Policy Matrix framework includes sections for regional considerations to help tailor moderation to different legal and cultural environments.

Moderation & Safety Playbook

Name: Moderation & Safety Playbook
Author: gtmagents

bygtmagents

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ソーシャルメディア管理

Standardizes community moderation and trust & safety workflows through structured policies, escalation ladders, and response templates.

概要

The Moderation & Safety Playbook skill equips Claude Code with the domain expertise needed to build, scale, and manage safe online communities. It provides a comprehensive framework for developing codes of conduct, content enforcement tiers, and multi-level escalation workflows to handle everything from routine reports to high-stakes crises. By integrating industry best practices for trust and safety, this skill helps teams generate moderator guides, incident logs, and public communication templates, ensuring consistent, transparent, and legally-compliant community management.

主な機能

Comprehensive templates for moderator guides and crisis communications
Post-incident review frameworks for continuous safety improvement
Multi-tier escalation ladders for legal, security, and PR engagement
Policy Matrix generation for code of conduct and enforcement tiers
Structured triage-to-resolution workflows with ownership and SLAs
29 GitHub stars

ユースケース

Developing structured responses for complex abuse reports and escalations
Launching or scaling moderated forums, chat platforms, or live events
Training moderator teams and ambassadors on tone and decision-making

概要

主な機能

Comprehensive templates for moderator guides and crisis communications
Post-incident review frameworks for continuous safety improvement
Multi-tier escalation ladders for legal, security, and PR engagement
Policy Matrix generation for code of conduct and enforcement tiers
Structured triage-to-resolution workflows with ownership and SLAs
29 GitHub stars

ユースケース

Developing structured responses for complex abuse reports and escalations
Launching or scaling moderated forums, chat platforms, or live events
Training moderator teams and ambassadors on tone and decision-making