概要
This skill enables teams to design, maintain, and execute structured renewal strategies across various customer segments and risk levels. By providing a comprehensive framework for trigger-based playbooks, persona-specific ROI narratives, and commercial guardrails, it ensures consistency and effectiveness in customer success and sales workflows. It helps Claude assist users in building standardized motions for maintaining healthy accounts, accelerating growth in stable accounts, and executing 'save plays' for at-risk customers, while coordinating the cross-functional resources necessary for strategic account management.
