Returns & Reverse Logistics Expert
Manage the full lifecycle of product returns, grading, and fraud detection with institutional-grade operations expertise.
This Claude Code skill provides codified expertise for returns operations, covering the entire reverse logistics ecosystem from authorization to final disposition. It enables Claude to assist with Return Merchandise Authorizations (RMA), condition grading frameworks, and disposition routing based on recovery economics (restock, refurbish, liquidate, or scrap). The skill is particularly effective for identifying return fraud patterns like 'wardrobing' or 'swap fraud' and managing complex warranty claims, making it an essential tool for e-commerce developers and operations managers looking to protect margins while maintaining customer satisfaction.