Does it handle security vulnerabilities?

Yes, it includes a dedicated security escalation path that bypasses normal tiers for immediate containment and reporting.

Can this skill help manage high-value customer risks?

Yes, it includes a Business Impact Assessment framework to quantify revenue at risk, SLA status, and reputational impact.

How does it help with bug reports?

It enforces high-quality reproduction steps, including environment details, actual vs. expected results, and evidence capture to minimize engineering follow-up.

When should I use the Escalation skill?

Use it whenever a customer issue requires intervention from teams outside of frontline support, such as engineering fixes, product decisions, or leadership approvals.

What tiers of escalation does this skill support?

It provides specialized templates for L1 to L2 support, Engineering, Product Management, Security, and Executive Leadership.

Support & Technical Escalation

Name: Support & Technical Escalation
Author: propane-ai

bypropane-ai

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生産性とワークフロー

Streamlines the process of triaging, documenting, and routing complex support issues to engineering, product, and leadership teams.

This skill empowers Claude to act as a senior support engineer by providing a standardized framework for managing technical and business escalations. It ensures that every handoff contains critical information—including detailed reproduction steps, business impact assessment, and clear calls to action—to reduce back-and-forth communication and accelerate resolution times. Whether moving a bug to engineering or a high-value account risk to leadership, this skill maintains professional communication standards and manages the end-to-end escalation lifecycle from identification to resolution.

主な機能

01Business Impact & Revenue Risk Assessment

02Technical Bug Reproduction Structuring

031 GitHub stars

04Standardized Escalation Brief Templates

05Cross-functional Handoff Guidance (Eng/Product/Security)

06Follow-up Cadence & De-escalation Workflows

ユースケース

01Maintaining consistent customer updates and internal follow-ups during high-severity service outages.

02Converting a messy support ticket into a clear, actionable engineering bug report.

03Evaluating whether a customer issue warrants executive visibility based on ARR and SLA risk.

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add propane-ai/kits escalation

For use in Claude.ai and ChatGPT

Download Skill