概要
The Voice of Customer (VOC) skill empowers Claude to act as a research strategist, helping teams design and execute feedback loops across the entire customer lifecycle. It provides a structured framework for identifying friction points, selecting the optimal mix of qualitative and quantitative data sources, and translating raw feedback into prioritized action items. Whether you are validating a new journey hypothesis or building a continuous feedback loop through surveys and support mining, this skill ensures every customer signal is captured, tagged, and mapped to specific journey stages for maximum strategic impact.
