What are the rate limits for Zendesk automation?

The skill is subject to Zendesk's API limits, which typically allow for 400 requests per minute, though this can vary based on your specific Zendesk plan tier.

What happens if two people try to update a ticket at once?

The skill supports 'safe_update' functionality using a timestamp. If the ticket has been modified since your last fetch, the update will fail with a 409 conflict error to prevent overwriting changes.

Can I add internal notes that customers can't see?

Yes, when using the reply tool, you can set the 'public' parameter to false to create internal notes visible only to agents.

Does this skill require a manual Zendesk API key?

No, authentication is handled through the Rube MCP connection manager. You simply add the MCP server and follow the auth link provided by the tool to connect your Zendesk account.

How does the skill handle ticket tags during updates?

Zendesk's API replaces all tags during an update. This skill is designed to help you fetch existing tags first so they can be merged with new ones to prevent data loss.

Zendesk Automation

Name: Zendesk Automation
Author: davepoon

bydavepoon

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2,589

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生産性とワークフロー

Automates Zendesk support workflows including ticket management, user search, and organization updates directly within Claude.

This skill empowers Claude to handle comprehensive customer support operations by integrating with Zendesk via the Rube MCP (Composio). It enables developers and support teams to list, search, create, and update tickets, manage user profiles, and organize customer data without leaving the terminal. With built-in support for sophisticated workflows like internal vs. public replies and conflict prevention through safe updates, it streamlines helpdesk management and enhances agent productivity through automated ticket lifecycle handling.

主な機能

01Conflict prevention using safe updates and timestamp verification

02Full ticket lifecycle management including creation, updates, and status transitions

03Comprehensive user and organization search and management

04Internal and public reply capabilities for seamless customer communication

05Intelligent pagination support for high-volume ticket environments

062,589 GitHub stars

ユースケース

01Syncing and updating user/organization metadata from external sources

02Automating repetitive ticket categorization, tagging, and routing tasks

03Generating AI-powered summaries or status reports of recent support activity

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add davepoon/buildwithclaude zendesk-automation

For use in Claude.ai and ChatGPT

Download Skill