Cisco Support FAQs

Question 1

Is the Cisco Support MCP Server secure?

Accepted Answer

Yes, security is a core feature. It uses Bearer Token Authentication, offers automatic OAuth2 token management for Cisco APIs, implements production-ready security practices (like Helmet and CORS), and supports input validation to ensure secure and reliable access to sensitive Cisco data.

Question 2

How does it integrate with AI assistants like Claude Desktop?

Accepted Answer

It integrates seamlessly with AI assistants supporting MCP, such as Claude Desktop. Users configure the server with Cisco API credentials in Claude's settings, allowing the AI to query real-time Cisco data for intelligent responses, troubleshooting, and guided support scenarios directly through natural language.

Question 3

What is the Cisco Support MCP Server?

Accepted Answer

The Cisco Support MCP Server is a production-ready Model Context Protocol (MCP) server that integrates various Cisco Support APIs, offering comprehensive and secure access to bug, case, lifecycle, and other critical Cisco support information. It enables real-time data retrieval for IT operations and AI-powered support.

Question 4

Which Cisco APIs are supported by this server?

Accepted Answer

The server currently supports 6 Cisco Support APIs, including Bug Search, Case Management, End-of-Life (EoX), PSIRT, Product, and Software APIs. This provides access to 33 distinct tools for a wide range of support data, with an emphasis on enhanced analysis.

Question 5

What are the specialized prompts offered by the server?

Accepted Answer

The server includes 5 specialized prompts, such as 'cisco-incident-investigation' and 'cisco-upgrade-planning'. These prompts provide structured workflows and expert recommendations, guiding users and AI assistants through common Cisco support scenarios for more efficient problem-solving and planning.

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