Mercadinho AI Assistant FAQs

Question 1

Can it manage customer information and loyalty programs?

Accepted Answer

Yes, the Customer Maintenance Agent specifically handles existing customer accounts, verifies membership status, tracks loyalty benefits, and applies special discounts for registered customers, ensuring personalized service.

Question 2

How does its multi-agent architecture work?

Accepted Answer

The system utilizes specialized AI agents: a Reception Agent for initial customer contact, a Sales Agent for product inquiries and sales assistance, and a Customer Maintenance Agent for managing existing customer accounts and applying discounts.

Question 3

What core functionalities does it offer for retail?

Accepted Answer

It provides comprehensive features including product catalog browsing, store information, promotional systems, robust customer management (loyalty programs, special discounts), and seamless appointment scheduling.

Question 4

What technologies power the Mercadinho AI Assistant?

Accepted Answer

Built with Streamlit for an interactive web UI, it integrates with OpenAI GPT-4 as its LLM backend and leverages the Model Context Protocol (MCP) for advanced tool calling, enabling real-time AI chat with tool usage visualization.

Question 5

What is the Mercadinho AI Assistant?

Accepted Answer

The Mercadinho AI Assistant is a sophisticated multi-agent AI system designed to automate customer service and streamline retail operations for a retail chain, enhancing both customer experience and operational efficiency.

Mercadinho AI Assistant

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