Now AI Kit

소개

Now AI Kit is a comprehensive, production-ready toolkit designed to integrate any MCP-compatible AI (like Claude, ChatGPT, Gemini, Cursor) with ServiceNow. It enables AI to perform a vast array of actions, from reading and building to deploying and automating across every ServiceNow module, including ITSM, ITOM, HRSD, CSM, Flow Designer, scripting, and portals. With over 284 tools, it facilitates fully autonomous AI operations, allowing users to interact in plain English, orchestrate multi-step workflows, manage multiple instances and customer tenants, and accelerate development significantly, all while maintaining robust permission controls and 100% open-source flexibility.

주요 기능

• Allows connection to unlimited ServiceNow instances simultaneously for multi-instance and multi-customer management.
• Provides 284+ production-ready tools covering every ServiceNow domain, including ITSM, ITOM, HRSD, CSM, SecOps, and scripting.
• 1 GitHub stars
• Supports all major AI platforms out-of-the-box (Claude, ChatGPT, Gemini, Cursor, Copilot, etc.) via Model Context Protocol (MCP).
• Offers fourteen pre-built, role-based tool packages to tailor AI access and enforce least-privilege principles.
• Enables fully autonomous AI operations to create incidents, deploy scripts, trigger flows, and run ATF suites end-to-end.

사용 사례

• Beginners can connect AI to a free PDI to browse incidents, search KB articles, and monitor SLAs using plain English commands.
• Architects, Admins & MSPs can orchestrate autonomous workflows, compare environments, manage multiple customer tenants, and run data quality audits at AI speed.
• Developers can accelerate script writing, deployment, testing, and management (e.g., business rules, client scripts, UI policies) 10x faster with AI as a development partner.