OTRS

소개

OTRS is an MCP server that facilitates integration between OTRS (Open Ticket Request System) and AI assistants through standardized Model Context Protocol (MCP) interfaces. It allows AI assistants to create, search, and manage OTRS tickets and configuration items (CMDB), enhancing automated ticket management and system administration. The server supports session management, configurable default values, Docker containerization, and SSL/TLS.

주요 기능

• Manage OTRS configuration items (CMDB)
• Session management and authentication
• Configurable default values for tickets
• Docker containerization support
• SSL/TLS support with certificate verification options
• Create, read, update, and search OTRS tickets
• 0 GitHub stars

사용 사례

• Enabling AI-driven search and retrieval of OTRS ticket information
• Integrating OTRS with Model Context Protocol compatible platforms
• Automating ticket creation and updates through AI assistants