What status values are supported for Atera tickets?

Atera tickets support four primary statuses: Open (new/reopened), Pending (awaiting information), Resolved (issue fixed), and Closed (completed).

How do ticket priority levels affect SLAs?

The skill defines Critical (1hr response), High (4hr), Medium (8hr), and Low (24hr) priorities to help technicians prioritize based on business impact.

Can I log billable hours using this skill?

Yes, the skill includes specific API patterns and field references for logging work hours, including start/end dates and billable status.

Is it possible to differentiate between internal and external comments?

Yes, the ticket comment API pattern includes an 'IsInternal' boolean flag to separate technician notes from customer-facing communications.

Atera Ticket Management

Name: Atera Ticket Management
Author: wyre-technology

bywyre-technology

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생산성 및 워크플로

Manages the full lifecycle of Atera service desk tickets, including creation, status updates, time tracking, and API integration.

The Atera Ticket Management skill provides a comprehensive framework for interacting with the Atera RMM/PSA ticketing system. It enables Claude to handle complex service desk operations such as creating incident reports, updating ticket priorities, managing customer contacts, and logging billable work hours. By providing detailed field references, status transition rules, and API patterns, this skill ensures that MSP technicians can maintain high service standards, accurate documentation, and consistent SLA compliance within the Atera platform.

주요 기능

01Detailed API patterns for retrieving ticket comments and activity logs.

022 GitHub stars

03Standardized priority and status mappings for consistent SLA management.

04Full ticket lifecycle management from creation to resolution and closure.

05Precise time tracking and work hour logging for accurate billing.

06Field-level documentation for customer, contact, and assignment data.

사용 사례

01Generating billable duration reports and service delivery summaries for clients.

02Updating ticket statuses and logging internal technician notes during troubleshooting.

03Automating ticket creation and assignment based on incoming alerts or emails.

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add wyre-technology/msp-claude-plugins tickets

For use in Claude.ai and ChatGPT

Download Skill