Which messaging channels are supported by this skill?

It supports any channel connected to your Chatwoot inboxes, including website live chat, email, WhatsApp, Facebook, and Twitter.

Can I send internal notes that customers cannot see?

Yes, by setting the 'private' flag to true when sending a message, the content will be added as an internal note visible only to agents.

Does this skill work with self-hosted Chatwoot installations?

Yes, you can use this skill with self-hosted instances by setting the CHATWOOT_BASE_URL environment variable to your specific domain.

How do I find my Chatwoot Account ID and API token?

The API token is found in your Profile Settings, and the Account ID is visible in your browser's URL bar (e.g., /app/accounts/1/...) when you are logged in.

Chatwoot Customer Support

Name: Chatwoot Customer Support
Author: vm0-ai

byvm0-ai

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협업 도구

Manage customer support contacts, conversations, and agent assignments directly via the Chatwoot API.

This skill empowers Claude to interact with Chatwoot's Application API, enabling seamless management of multi-channel customer support workflows from the command line. It allows users to create and search contact profiles, track support conversations across various platforms like email or WhatsApp, send internal notes to team members, and automate ticketing statuses. By streamlining these support tasks, teams can integrate customer service operations directly into their development environments, allowing for faster response times and more efficient agent management in both Cloud and self-hosted Chatwoot instances.

주요 기능

01Real-time status updates for tickets (open, resolved, pending, or snoozed)

02Support for both Chatwoot Cloud and self-hosted instances via custom base URLs

03Multi-channel conversation tracking, creation, and assignment

04Automated messaging with support for public replies and internal private notes

0518 GitHub stars

06Full contact management including creation, searching, and profile updates

사용 사례

01Building CLI-based support dashboards to monitor agent availability and inbox counts

02Automating customer profile synchronization between internal CRMs and Chatwoot

03Developing custom notification bots that add private internal notes to specific conversations

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add vm0-ai/vm0-skills chatwoot

For use in Claude.ai and ChatGPT

Download Skill