How does the alert lifecycle work within this skill?

It tracks alerts through statuses including New, Active, Acknowledged, Resolved, Cleared, and Suppressed, with full history logging for each transition.

Does it support bulk actions for maintenance?

Yes, the skill provides patterns for bulk acknowledgment and suppression of alerts, which is ideal for managing noise during maintenance windows.

What alert sources are supported by this skill?

The skill supports alerts generated from monitors, scripts, Windows event logs, system events, and manual entries.

Can I use Claude to create tickets from these alerts?

Yes, the skill includes specific API patterns and workflows for creating tickets directly from alerts, including mapping severity to ticket priority.

ConnectWise Automate Alerts

Name: ConnectWise Automate Alerts
Author: wyre-technology

bywyre-technology

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분석 및 모니터링

Manages and automates ConnectWise Automate alerts, providing workflows for acknowledgment, history tracking, and ticket creation.

This skill empowers Claude to interact deeply with the ConnectWise Automate (formerly LabTech) alerting system, enabling MSP technicians to efficiently triage and resolve system issues. It provides structured access to alert data from monitors, scripts, and event logs, allowing for real-time listing, filtering by severity, and lifecycle management. By bridging the gap between RMM monitoring and PSA ticketing, this skill helps automate the transition from detected issues to actionable tickets, ensuring critical alerts are never missed and maintenance windows are handled through bulk suppression patterns.

주요 기능

01Generate critical alert dashboards for rapid triage

022 GitHub stars

03Automate ticket creation in PSA tools from specific monitor alerts

04Perform alert lifecycle actions including acknowledgment and resolution

05Access detailed alert history and state change logs

06Filter and list active alerts by client, severity level, or source

사용 사례

01Automatically creating tickets for failed backup or security alerts

02Triaging critical server monitors across multiple client environments

03Bulk acknowledging alerts during scheduled maintenance windows

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add wyre-technology/msp-claude-plugins alerts

For use in Claude.ai and ChatGPT

Download Skill