Does it include templates for post-mortem analysis?

Yes, it provides templates for post-incident reports (PIR) including root cause analysis (RCA) and communication metrics.

How does the escalation tree work?

The skill defines who needs to be notified, in what specific order, and via which channels (Slack, email, etc.) based on the severity of the event.

Can I use this for social media management?

While it includes social media message kits, its primary purpose is managing the strategic response and sequencing of communications during a crisis.

What types of incidents can this skill handle?

It is designed for service outages, security/compliance incidents, negative press, and sensitive internal announcements.

Crisis Communications Playbooks

Name: Crisis Communications Playbooks
Author: gtmagents

bygtmagents

•

협업 도구

Manages high-stakes incident response and PR communications through pre-approved workflows, escalation paths, and standardized message templates.

소개

The Crisis Communications Playbooks skill provides a structured framework for managing sensitive situations such as service outages, security breaches, and negative press cycles. By implementing severity-based matrices and notification trees, the skill ensures that internal and external stakeholders are informed correctly and in the right order. It streamlines the creation of holding statements, status updates, and post-incident reports, allowing organizations to maintain professional transparency and protect brand reputation during critical events.

주요 기능

Multi-channel communication sequencing and timeline management
Automated escalation trees for internal and external notifications
29 GitHub stars
Severity-based incident classification (P1-P4) with SLA tracking
Standardized post-incident report (PIR) and RCA templates
Pre-built message kits for status pages, email, and social media

사용 사례

Coordinating public and internal messaging during a service outage or security breach
Executing sensitive executive or HR communications with coordinated approval workflows
Managing brand reputation during a negative social media escalation or press cycle

소개

주요 기능

Multi-channel communication sequencing and timeline management
Automated escalation trees for internal and external notifications
29 GitHub stars
Severity-based incident classification (P1-P4) with SLA tracking
Standardized post-incident report (PIR) and RCA templates
Pre-built message kits for status pages, email, and social media

사용 사례

Coordinating public and internal messaging during a service outage or security breach
Executing sensitive executive or HR communications with coordinated approval workflows
Managing brand reputation during a negative social media escalation or press cycle