Can I use this for high-speed initial triage?

Yes, the skill includes a 'Quick Mode' that focuses specifically on PSA and RMM data for fast initial assessment and priority verification.

What are 'Temporal Correlations' in this context?

Temporal correlations are logic checks that flag if a device reboot, a configuration change, or an RMM alert occurred within 24 hours of the ticket being opened, suggesting a potential root cause.

How does it match devices across different platforms?

It uses a multi-step matching strategy including configuration item IDs, hostname parsing from ticket descriptions, and serial number matching to ensure the correct device is identified.

Does it display sensitive passwords from documentation platforms?

No. For security, the skill only retrieves password names or entry titles to indicate that documentation exists, without exposing the actual password values.

Which MSP tools are supported by this skill?

The skill is vendor-agnostic and supports most major MSP stacks including ConnectWise Manage, Autotask, HaloPSA, NinjaOne, Datto RMM, IT Glue, Hudu, and Liongard.

Cross-Vendor Incident Correlation

Name: Cross-Vendor Incident Correlation
Author: wyre-technology

bywyre-technology

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분석 및 모니터링

Correlates data across PSA, RMM, and documentation platforms to generate unified incident summaries and root cause insights.

This skill transforms Claude into a centralized investigation assistant for Managed Service Providers (MSPs) by bridging the gap between siloed vendor tools. It automatically aggregates data from PSAs (like ConnectWise or HaloPSA), RMMs (like NinjaOne or Datto), and documentation platforms (like IT Glue or Hudu) to create a normalized view of any incident. By analyzing temporal correlations between configuration changes, RMM alerts, and ticket timestamps, it helps technicians identify root causes faster and eliminates the need for manual context-switching between multiple dashboards.

주요 기능

01Normalized priority and status mapping for consistent reporting across tools

02Automated device and company identification using cross-platform fuzzy matching

03Temporal correlation linking RMM alerts and config changes to ticket creation times

043 GitHub stars

05Unified incident modeling across disparate vendor stacks (ConnectWise, Kaseya, HaloPSA, etc.)

06Security-first documentation retrieval that identifies assets without exposing sensitive password values

사용 사례

01Investigating connectivity or performance issues by correlating recent configuration changes with incident reports

02Generating detailed incident handoff summaries for senior engineering escalations or post-mortem reviews

03Rapidly triaging complex service desk tickets by viewing device health and alerts alongside ticket data

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add wyre-technology/msp-claude-plugins incident-correlation

For use in Claude.ai and ChatGPT

Download Skill