소개
The Customer Feedback Taxonomy skill provides a robust framework for normalizing Voice of Customer (VoC) data from diverse sources like surveys, support logs, and interviews. By implementing a multi-layered schema—covering personas, lifecycle stages, value drivers, and sentiment—it enables teams to eliminate data drift and maintain consistent tagging standards across the entire customer journey. This skill is essential for Go-To-Market teams looking to automate feedback synthesis and ensure that historical data remains comparable during deep-dive analysis.
