Is this skill suitable for regulatory audits?

Yes, it includes 'regulator-ready' templates specifically designed to hold evidence attachments and approval logs for audit transparency.

Can I use this for industries outside of financial services?

While optimized for financial services and regulatory standards, the framework for tracking customer sentiment and trust is applicable to any high-stakes or customer-centric industry.

How does this skill help during a service outage?

It provides a framework to track the immediate impact on customer sentiment, alerts necessary teams, and logs remediation tasks to maintain transparency throughout the recovery process.

What metrics can I track with this skill?

You can track a wide range of KPIs including sentiment scores, NPS, complaint volume, escalation stages, resolution SLAs, and refund exposure.

Customer Trust Dashboard

Name: Customer Trust Dashboard
Author: gtmagents

bygtmagents

•

분석 및 모니터링

Monitors and reports on customer sentiment, regulatory KPIs, and brand trust metrics within Claude Code.

소개

The Customer Trust Dashboard skill provides a robust reporting framework designed specifically for financial services and GTM teams to manage brand reputation and regulatory compliance. It enables Claude to track a comprehensive KPI stack including NPS, complaint volumes, and resolution SLAs while segmenting data by audience, geography, and channel. This skill is essential for preparing executive or regulator-facing updates, coordinating cross-functional remediation during outages, and maintaining a transparent record of trust-related action items and their outcomes.

주요 기능

Integrated action register for logging remediation tasks and ownership
29 GitHub stars
Multi-dimensional segmentation by audience, geography, and product type
Comprehensive KPI tracking for NPS, sentiment, and complaint volumes
Automated alerting rules based on custom thresholds and triggers
Regulator-ready reporting templates with evidence and approval tracking

사용 사례

Coordinating cross-functional responses between support, legal, and risk teams
Tracking the brand impact of service outages or policy changes
Preparing sentiment and compliance reports for financial regulators

소개

주요 기능

Integrated action register for logging remediation tasks and ownership
29 GitHub stars
Multi-dimensional segmentation by audience, geography, and product type
Comprehensive KPI tracking for NPS, sentiment, and complaint volumes
Automated alerting rules based on custom thresholds and triggers
Regulator-ready reporting templates with evidence and approval tracking

사용 사례

Coordinating cross-functional responses between support, legal, and risk teams
Tracking the brand impact of service outages or policy changes
Preparing sentiment and compliance reports for financial regulators