How does this skill improve product roadmapping?

By providing scripts and techniques to validate assumptions early, it helps teams prioritize features based on real customer pain points rather than hypothetical needs or leading questions.

What interview types are included in this skill?

The skill covers three main types: Discovery interviews for exploring new ideas, Switch interviews for understanding competitive advantages, and Long-Time Customer interviews for identifying retention drivers.

What is the most important rule in the Deploy Empathy process?

The core rule is to avoid pitching or explaining your product; the interview is strictly for listening and understanding the customer's existing experience and context.

Can I use this skill to analyze existing interviews?

Yes, the framework includes a 2025 update with guidance on using AI for transcription, pattern identification, and the synthesis of insights across multiple interview sessions.

What is the Deploy Empathy framework?

It is a practical methodology for conducting customer interviews that focuses on using empathy strategically to uncover deep, authentic insights about user needs and frustrations through neutral, open-ended questioning.

Deploy Empathy Framework

Name: Deploy Empathy Framework
Author: lev-os

bylev-os

0•

학습 및 문서화

Implements structured customer interview methodologies to uncover genuine user insights and validate product assumptions through strategic empathy.

The Deploy Empathy skill provides a comprehensive framework for conducting high-impact customer interviews based on Michele Hansen’s methodology. It guides users through three specific interview types—Discovery, Switch, and Long-Time Customer—offering structured scripts, probing techniques, and anti-patterns to avoid. By focusing on how questions are asked rather than just what is asked, this skill helps product teams, founders, and developers uncover authentic user frustrations and motivations to drive better roadmap decisions and reduce churn. It transforms customer feedback from superficial feature requests into deep understanding of the user's context and problems.

주요 기능

01Guided steps for setting research intentions and creating safe interview environments

02Structured templates for Discovery, Switch, and Retention-focused interviews

03AI-assisted strategies for transcribing, analyzing, and synthesizing interview patterns

04Critical anti-pattern detection to avoid pitching or leading the customer

05Open-ended question library and neutral follow-up probes to prevent bias

060 GitHub stars

사용 사례

01Identifying the specific triggers that cause customers to switch from a competitor to your product

02Validating new product or feature ideas before investing in development

03Discovering retention drivers and expansion opportunities from long-term users

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add lev-os/agents deploy-empathy

For use in Claude.ai and ChatGPT

Download Skill