Why are only recent tickets showing up in my searches?

By default, Freshservice returns tickets from the last 30 days. To find older tickets, use the 'updated_since' parameter with an ISO 8601 timestamp.

Are status and priority handled by name or code?

Freshservice uses numeric codes for these fields. For example, status 2 is 'Open' and status 5 is 'Closed', while priority 1 is 'Low' and 4 is 'Urgent'.

Can I update multiple Freshservice tickets at once?

Yes, the FRESHSERVICE_BULK_UPDATE_TICKETS tool allows you to provide an array of ticket IDs and a dictionary of fields to update them all in a single operation.

Does this skill support custom fields in tickets?

Yes, custom fields can be managed through bulk updates and service request creation, provided you use the internal field names rather than display names.

How do I connect my Freshservice account to this skill?

Use the RUBE_MANAGE_CONNECTIONS tool with the 'freshservice' toolkit. The system will provide an authentication link; once authorized, ensure the status shows ACTIVE before running workflows.

Freshservice Automation

Name: Freshservice Automation
Author: SamarthaKV29

bySamarthaKV29

•

생산성 및 워크플로

Automates Freshservice IT Service Management tasks including ticket lifecycle management, bulk operations, and service catalog requests.

This skill empowers AI coding agents to manage Freshservice ITSM operations directly through the Rube MCP server. It provides a comprehensive suite of tools for searching and listing tickets, creating new incidents with HTML descriptions, performing bulk updates across multiple records, and initiating service catalog requests. By streamlining common helpdesk workflows, it enables developers and IT teams to automate support responses, synchronize data between platforms, and manage service requests without leaving their development environment.

주요 기능

01Advanced filtering and pagination for navigating large helpdesk databases

02Outbound email ticket creation with configurable sender profiles and CC options

0331 GitHub stars

04Automated service catalog request submission with support for custom fields

05Full ticket lifecycle management including creation, retrieval, and detailed searches

06Efficient bulk ticket operations for updating multiple records simultaneously

사용 사례

01Automating helpdesk ticket creation triggered by system alerts or error logs

02Executing mass updates on ticket status and priority during major incident resolution

03Synchronizing internal development tasks with Freshservice IT incidents

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add samarthakv29/antigravity-god-mode freshservice-automation

For use in Claude.ai and ChatGPT

Download Skill