Can I update multiple tickets at once?

Yes, the skill provides a FRESHSERVICE_BULK_UPDATE_TICKETS tool that allows you to apply the same field updates to an array of ticket IDs in a single operation.

Do I need a Freshservice API key to use this skill?

No manual API key entry is required. You simply add the Rube MCP endpoint and use the RUBE_MANAGE_CONNECTIONS tool to authenticate your Freshservice account via a secure OAuth link.

Does this skill support Service Catalog items?

Absolutely. You can use the FRESHSERVICE_CREATE_SERVICE_REQUEST tool to submit requests for specific catalog items by providing their item_display_id and any required custom fields.

How does the skill handle Freshservice status and priority codes?

The skill includes a built-in reference for numeric codes, such as Status 2 for 'Open' and Priority 4 for 'Urgent,' ensuring your requests match the Freshservice API requirements exactly.

Can I search for tickets created more than 30 days ago?

Yes. While the default list view shows recent tickets, you can use the 'updated_since' parameter with an ISO 8601 timestamp to retrieve older tickets from the system.

Freshservice ITSM Automation

Name: Freshservice ITSM Automation
Author: boisenoise

byboisenoise

•

생산성 및 워크플로

Automates Freshservice IT Service Management tasks including ticket lifecycle management, service requests, and bulk operations via Rube MCP.

This skill empowers Claude to act as an intelligent IT service agent by integrating directly with Freshservice via the Rube MCP bridge. It streamlines helpdesk workflows by providing specialized tools for searching, creating, and updating tickets, managing service catalog requests, and handling outbound email notifications. Designed for efficiency, the skill includes built-in knowledge of Freshservice's numeric status codes and priority levels, ensures reliable bulk updates, and provides structured patterns for complex filtering. It is ideal for developers and IT professionals looking to automate repetitive support tasks and maintain a high-velocity service desk directly from their terminal.

주요 기능

01Automated Service Catalog request creation with support for custom form fields.

02Efficient bulk update capabilities for processing large batches of tickets simultaneously.

03Full ticket lifecycle management including creation, retrieval, and filtered searching.

04Outbound email integration for creating tickets with automatic user notifications.

05Standardized reference for Freshservice status, priority, and impact numeric codes.

062 GitHub stars

사용 사례

01Performing mass updates on ticket assignments and statuses during shift handovers.

02Automating the triage and categorization of incoming IT support incidents.

03Standardizing the submission of service catalog requests for hardware and software provisioning.

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add boisenoise/skills-collections antigravity-freshservice-automation

For use in Claude.ai and ChatGPT

Download Skill