How does it determine incident severity?

It evaluates several factors including customer impact percentage, revenue implications, data integrity, and whether a viable workaround exists to assign a level from SEV1 (Critical) to SEV4 (Low).

Does it support team coordination?

Yes, it helps identify required responders, establishes an Incident Commander, and provides a framework for internal status updates and customer communications.

What triggers the Incident Triage skill?

The skill is triggered by phrases such as 'production incident', 'system is down', 'critical issue', 'outage', or specific severity tags like 'P0' or 'SEV1'.

Can it help with Post-Incident Reviews (PIR)?

Absolutely. It documents the entire timeline and actions taken during the incident, which can then be exported into a structured PIR template for root cause analysis.

Incident Triage

Name: Incident Triage
Author: jmagly

byjmagly

•

분석 및 모니터링

Streamlines incident management by classifying severity, coordinating response teams, and documenting resolution timelines in real-time.

소개

The Incident Triage skill transforms Claude into an automated Incident Commander, providing a structured framework for managing production outages and system failures. It standardizes the response process by assessing business impact across four severity levels (SEV1-SEV4), automating team notifications, and maintaining a live incident record. By guiding responders through detection, investigation, and mitigation phases, it ensures that critical issues are handled with precision while automatically generating the documentation required for comprehensive post-incident reviews.

주요 기능

Real-time incident record generation with standardized markdown formatting
Live timeline tracking for investigation, mitigation, and resolution steps
67 GitHub stars
Structured response coordination including team assembly and role assignment
Automated severity classification (SEV1-SEV4) based on customer and business impact
Post-Incident Review (PIR) templates for root cause analysis and action item tracking

사용 사례

Automating the creation of detailed incident reports and communication logs for stakeholders
Determining appropriate escalation paths and notification frequencies during service degradations
Managing high-pressure production outages by coordinating SRE and engineering teams

소개

주요 기능

Real-time incident record generation with standardized markdown formatting
Live timeline tracking for investigation, mitigation, and resolution steps
67 GitHub stars
Structured response coordination including team assembly and role assignment
Automated severity classification (SEV1-SEV4) based on customer and business impact
Post-Incident Review (PIR) templates for root cause analysis and action item tracking

사용 사례

Automating the creation of detailed incident reports and communication logs for stakeholders
Determining appropriate escalation paths and notification frequencies during service degradations
Managing high-pressure production outages by coordinating SRE and engineering teams