Can I send internal notes that customers cannot see?

Yes, when replying to a conversation, you can set the message_type parameter to 'note' to ensure the message is only visible to workspace members.

Does this skill support rich text or HTML in messages?

Yes, Intercom conversation bodies support HTML. If you provide plain text, the system will automatically wrap it in paragraph tags for proper rendering.

Do I need to manually provide an Intercom API key?

No, this skill uses the Rube MCP connection manager which eliminates the need for manual API key handling through a streamlined OAuth process.

How do I authenticate my Intercom account with this skill?

Authentication is handled through Rube MCP. Use the RUBE_MANAGE_CONNECTIONS tool within Claude to generate an OAuth link that connects your Intercom workspace securely.

What is the prerequisite for using this skill?

You must have the Rube MCP server added to your Claude client configuration and an active Intercom connection established via the Rube management tool.

Intercom Automation

Name: Intercom Automation
Author: davepoon

bydavepoon

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2,589

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생산성 및 워크플로

Automates customer support workflows in Intercom, including conversation management, contact searching, and admin assignments via Rube MCP.

This skill empowers Claude to interact directly with the Intercom platform to streamline support operations and customer relationship management. By leveraging the Rube MCP and Composio toolkit, it enables seamless management of the entire conversation lifecycle—from creation and assignment to replying and closing. It also provides deep access to contact and company data, allowing for advanced filtering, segment tracking, and administrative task automation. It is an essential tool for developers and support leads looking to integrate AI-driven responses and automated data synchronization into their Intercom workspace directly from Claude Code.

주요 기능

01Advanced contact and lead searching using structured attribute-based filters.

02Administrative tools to identify workspace team members and resolve admin IDs.

03Native HTML support for rich-text conversation replies and internal team notes.

04Full conversation lifecycle management including replies, assignments, and closing.

052,589 GitHub stars

06Real-time segment and company data retrieval for rich customer context.

사용 사례

01Synchronizing customer segments and contact tags with external database records.

02Automating high-volume support ticket triage and assignment to specialized teams.

03Building AI assistants that fetch customer history and draft context-aware replies.

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add davepoon/buildwithclaude intercom-automation

For use in Claude.ai and ChatGPT

Download Skill