Logistics Exception Management
Manages freight exceptions, shipment delays, and carrier disputes using 15+ years of codified operational logistics expertise.
This skill transforms Claude into a senior freight exceptions analyst capable of navigating the complexities of global logistics, from domestic LTL and FTL to international ocean and air freight. It provides a standardized framework for classifying shipping issues—such as visible/concealed damage, loss, and temperature excursions—and offers codified escalation protocols and claim procedures aligned with the Carmack Amendment and Montreal Convention. Whether you are reconciling detention charges, filing insurance claims, or building automated SOPs for a transportation management system (TMS), this skill ensures financial interests are protected while maintaining carrier relationships and customer satisfaction.