소개
This skill provides a structured framework for conducting comprehensive, blameless postmortems after system failures or outages. It helps engineering teams move away from a culture of blame toward organizational learning by providing templates for timelines, Root Cause Analysis (RCA) using the 5 Whys method, and strategic action item tracking. Whether handling a critical SEV1 incident or a minor latency spike, this skill ensures that every failure becomes an opportunity for systemic improvement, providing guidance on facilitation, documentation, and long-term reliability engineering.
