소개
The Reference Operations skill provides a structured framework for managing the lifecycle of customer references within Claude Code. It automates the complex process of intake qualification, matching advocates by persona or industry, and managing logistics such as scheduling and NDA compliance. By implementing fatigue thresholds and rotation logic, it ensures customer advocates are not overused, while providing GTM leadership with detailed analytics on advocacy impact and program gaps. This skill is ideal for sales enablement and marketing teams looking to professionalize their customer reference programs.
